Question 1

How do I choose the right telecentric lens for my application?

Accepted Answer

Share your target size, accuracy requirement, camera sensor model and mounting space, and our engineers will recommend a model within 24 hours. You can also compare specifications directly on the product pages.

Question 2

What is the lead time for standard products?

Accepted Answer

Standard models ship from stock within 3–7 days. Non-standard models typically take 2–4 weeks — please confirm with sales.

Question 3

Do you support custom development?

Accepted Answer

Yes. Backed by a 200+ engineer R&D team, we customize optics and mechanics to your requirements — from prototype to production in as fast as one week.

Question 4

Can you provide test reports?

Accepted Answer

Yes. We can provide MTF, distortion, telecentricity and other optical test reports per project needs.

Question 5

How do I request a sample for evaluation?

Accepted Answer

Submit a sample request via the contact page with your application and evaluation timeline; once approved we will arrange shipment.

Question 6

What is your warranty policy?

Accepted Answer

All products carry a 12-month warranty (excluding physical damage); non-human-caused failures are repaired or replaced free of charge within the period.

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Frequently Asked Questions